Such comparative analysis is performed by means of Phoronix Test Suite – a comprehensive testing and benchmarking platform with a dedicated framework, which could be easily extended with your own custom tests. The benchmark procedure is conducted by Jelastic team in order to collect and analyze data on all partners Jelastic installations’ efficiency to define and assign an appropriate performance rate to each Platform. The newly launched hosting partners are marked with icon and evaluated with marks during the first half of the year after commercial release. General mark for the support services is a sum of the points for every above stated item: availability of support for trial users: 1 point.support of the latest Jelastic versions: 2 points.easy entry point to hosters support portal through dashboard (working links, SSO, intuitive UI of support portal): 2 points.1st, 2nd, 3rd line of support: 1, 2, 3 points for each level accordingly.
24/7 support and hotline number for urgent cases: 4 points.complaints of end customers about the quality of hoster’s support directly to Jelastic team: 3 points.reaction on monitoring system (resolution of disasters and high-priority situations that can influence end users): 3 points.Initially, we perform Jelastic evaluation based on the following criteria: Support evaluation is performed by Jelastic team and end-customers. The recalculations of the results are performed once in a quarter. Below you can find out what was considered while evaluation. Performance and support evaluation of hosting service providers is based on a set of tests and criteria to avoid inaccuracy in marks.
0 kommentar(er)
